Privacy Policy

1. Who We Are

Drive Kendra operates vehicle rental, airport transfer, and tour transport services from Duwakot,Bhaktapur, Kathmandu, Nepal. For privacy questions, write to info@drivekendra.com or call +977 9841265368.

2. Information We Collect

We collect only what we need to arrange travel or onboard fleet partners:

• Booking inquiries: full name, Nepal phone or WhatsApp number, optional email, pickup and drop-off locations, travel dates, passenger count, and special requests.
• Driver and owner registration: legal name, contact numbers, citizenship or national ID number, vehicle details, and uploaded images of citizenship, bluebook, and driving license.
• Technical data: IP address, browser type, and pages visited if you accept analytics cookies.

3. How We Use Your Information

• To confirm bookings, assign a vehicle and driver, and send pickup details by phone or WhatsApp.
• To verify partner identity and vehicle documents before adding a car to the fleet.
• To respond to support requests.
• To improve site reliability and measure which pages people use, only after cookie consent.

We do not sell, rent, or trade personal information to marketers.

4. Sharing and Cross-Border Transfer

• Assigned drivers receive passenger name, phone number, and pickup location so they can complete the trip.
• Hosting and database providers (currently cloud PostgreSQL and application hosting) store data on our behalf under contract.
• We disclose records when required by a lawful order under Nepalese law.

5. Document Retention and Security

Citizenship, license, and bluebook images are stored as restricted files. Download requires an administrative API key. We keep booking and partner records for as long as needed to complete travel, handle claims, and meet tax or legal duties, then delete or anonymize them on request where the law allows.

We use HTTPS, access controls, and masked display of phone, citizenship, and license numbers in public responses and logs. No method of transmission is perfectly secure, and we will notify you of a material breach as required by applicable law.

6. Cookies and Analytics

Essential cookies or local storage may remember cookie consent. Optional Google Analytics loads only after you accept the cookie banner. You can decline analytics and still book a vehicle. See the cookie banner on first visit.

7. Your Rights (Nepal Individual Privacy Act, 2018)

Subject to that Act and related Nepal ICT rules, you may ask to inspect, correct, or delete personal data we hold, or withdraw consent for marketing or analytics. Send the request from the phone or email you used when booking so we can verify you. We may retain a minimal record where a legal claim or accounting duty remains.

8. Children

Our booking forms are intended for adults arranging travel. We do not knowingly collect citizenship or license documents from anyone under 18.

9. Contact