Terms of Service

1. Booking and Confirmation

Online forms are booking requests, not a confirmed reservation. A trip is confirmed only after dispatch assigns a vehicle and agrees the fare by phone or WhatsApp. Quoted website rates are estimates and can change for route, season, or vehicle class.

2. Deposit and Payment

• A deposit may be requested to hold a vehicle for peak dates, weddings, or multi-day tours. The deposit amount is stated in the confirmation message.
• The remaining balance is due as agreed with dispatch, usually before departure or at pickup.
• Unless the confirmation says otherwise, advertised packages include vehicle, driver allowance, and standard fuel for the agreed route.
• Highway tolls included in airport transfer packages are covered. Extra parking, inner-city tickets, or off-route detours are billed separately.

3. Cancellations and Changes

• Free cancellation or date change up to 6 hours before the scheduled pickup.
• Cancellations inside 3 hours of pickup, or after a driver has been dispatched, may incur a dispatch fee or loss of deposit.
• Weather, landslides, or flight cancellations: we reschedule at no extra booking fee when a vehicle is available.

4. Passenger Conduct

Passengers must follow the driver’s safety instructions, wear seat belts, and not ask the driver to break speed limits or road closures. Smoking, illegal goods, and overloading are not allowed. The driver may refuse an unsafe continuation of the trip.

5. Damage and Liability

• Passengers are responsible for damage they cause to the vehicle interior or exterior beyond normal wear, including stains, broken fittings, and missing items.
• Reasonable repair or cleaning charges are payable after inspection. We will share photos and an estimate before collecting payment.
• Drive Kendra and partner operators carry vehicle insurance as required for commercial use. Insurance does not cover passenger belongings left in the vehicle.
• We are not liable for delays caused by weather, landslides, bandhs, traffic, or flight changes outside our control.

6. Drivers and Hill Routes

Drivers on Kathmandu, Pokhara, and mountain routes may change the itinerary or pause a trip when road or weather conditions are unsafe. That decision is final for the safety of passengers and the vehicle.

7. Partner Driver and Owner Rules

• Partners must keep a valid bluebook, route permit, driving license, and comprehensive commercial insurance.
• Submitted citizenship, license, and bluebook images are used only for verification.
• Partners may accept or decline trip offers. Once accepted, they must honour pickup time and vehicle condition.
• Drive Kendra may suspend a partner for safety, document, or conduct issues.

8. Support